Any reservation which is reserved online or call CANNOT be considered FINAL or CONFIRMED until it is approved by one of our representatives along with the price. An email notification of the finalized confirmation will be sent to the email address you provided along with the price once the reservation is confirmed.
Cancellations
All deposits are NON refundable. Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party. A fee of 100.00 for each carpet or seat burn. Sanitation fee is 250.00. Alcohol Consumption and drug use is prohibited by law. Any fines will be paid for by the customer. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)). It is Illegal to stand through the sunroof. Smoking is not permitted in some of our limousines and this is left to the discretion of the driver. Overtime pay will apply after the first 15 minutes of prearranged time described on the run sheet. Not responsible for delays or the termination in winter caused by unsafe road conditions (ie. not salted, accidents, etc.). Not responsible for articles left in the limousine. Balances to be paid to the driver on the run date before the beginning of the run. Vehicles cannot be loaded beyond seating capacity.
*ALL RESERVATION CANCELLATIONS HAVE A CANCELLATION PENALTY IF BEING CANCELLED AFTER THE RESERVATION IS MADE AND FINALIZED BY OUR DISPATCH OFFICE . If any reservation for (Sedan/SUV) is being cancelled 6 hours prior to the pickup time. There will be a 100% cancellation charge with no exceptions. If any reservation for (Sprinter Vans / Limo / Busses) is being cancelled 48 hours prior to the pickup time. There will be a 100% cancellation charge.
COVID-19 SAFETY PRECAUTIONS:
* All vehicles are steam washed, sanitized and disinfected everyday at the end of the day. * once every vehicle finishes a ride. it comes back to the base to get sanitized and disinfected before it goes out for the next ride scheduled. * Once cars leaves the base they are cleaned with the electroStatic Spray. * The driver will wear the mask & gloves throughout the whole ride. * They have Lysol wipes & hand sanitizer in the car for the use of passengers. * All the drivers working in our fleet are screened everyday for their temperature and tested every week for covid-19. * Passengers in the cars are also required to wear masks. * We have the Availability for the cars with the partition. (On Request Flight Change : The passenger must notify our dispatch office 5 hours prior to pick up time of any flight changes or Full cancellation will be charged for the scheduled ride. Baggage: The passenger will be responsible for collecting all luggage + items when dropped at destination from vehicle. Lost baggage + items by airlines will be passenger's responsibility and waiting time will be charged for waiting at the airport after the grace period has passed. International & Domestic Flights GraceTimeDomestic Flights: There is a 45 Mins Grace period on Domestic Flight from the time the flight actually lands at the Airport. The waiting time will be charged after 45 mins at $1.00/Min. International Flights: There is a 60 Min grace period on International flights. After that the waiting time will be charged at $1.00/Min. CUSTOMS ARRIVALS: Drivers will be kept at customs for an hour and 15 Mins for international flights and one hour for Domestic Flights. If no contact is made, the driver will be released and-a full charge will be charged. If passenger contacts our dispatch office/driver and request the driver to wait, driver will wait and the wait time will be charged at $1.00/Min.
Non- Airport Pickups:
There is a 15-min grace period on Non- Airport Pickups. After the grace period a waiting time charge will be charged at $1.00/Min For Sedan $1.50/min for suv CRUISE SHIP AND PIER PICKUPS : It is client`s responsibility to contact dispatch office at +1(516) 515-0007 or scheduled driver when disembarked from ship with a pickup location. The client will be billed full fare if client fails to contact the driver or the dispatch office in case of NO SHOW. Driver will remain on location for 30 min after the scheduled pick up Time. If no contact is made the driver will be released and Full fare will be charged. There is a 15 Min Grace period for cruise terminal pickups and 10 Min grace period for Pier Pickups or the wait time will be charged at $1.00/min. There is no last-minute change allowed to the pickup time scheduled (Wait time will be charged after the grace period has passed) Passenger must notify the office 12 HRS prior to the scheduled pick up time of any pick-up time changes or the wait time will be charged.
GRIDLOCK ALERT N.Y.C:
Black Limo NYC on demand and Airport Transportation will not be responsible for clients missing their flights due to Gridlock Traffic. NYC Department of Transportation will determine these travel days. Every year during the holiday season New York City suffers what is known as gridlock. It means traffic is so heavy the cross-roads get jammed with traffic to the point where no one can move in any direction. To help alleviate the problem, at least somewhat, the city projects what days will be the worst traffic days in the city. Please make travel plans accordingly.
Clean UP Fee:
If any drink spills in the car, the passenger vomits in the car, car window or on the door (s). The penalty in the amount of, CAR 250$,SPRINTER $350 will be charged to get the car detailed. If there is any Interior/Exterior damage (s) caused to the vehicle by the passenger. There will be a penalty charge applied to the passenger or the billing contact.Black Limo NYC on demand.
PET POLICY:
Black Limo NYC on Demand Service can ONLY have SERVICE ANIMALS with valid Tag (s) travelling in our vehicles. Please inform the booking agent when making a reservation that you are travelling with a pet (Dog/Cat). The pets must be in a Pet carrier while they are riding in our vehicle (s).
